Shipping

AUSTRALIA

*FREE SHIPPING

Free Shipping on order over $100 within Australia

$13.00 for standard 2-8 days postage for orders under $100

$16.00 for Express postage for 1-4 days postage on orders under $100

Rest of World

International small parcel A$29.00

International medium parcel A$42.00

International large satchel A$67.00

International box A$93.00

We endeavour to dispatch within 5 business days and you will receive a notification that your parcel has left.

We use Australia Post as our provider and will send a tracking number for all Australian orders. 

Occasionally, carriers experience delays and unfortunately they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order. 

NOTICE

Please note that for all shipments, we are not responsible for lost or stolen packages.

Moon Jelly is not responsible for duties and fees mandated by customs and can not ship out replacement packages. 

Please also be aware that in the event that a delivery address is submitted incorrectly when an order is placed, Moon Jelly assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 3 weeks. 

Your 100% satisfaction is important to us.

Moon Jelly allows 7 day returns for all products. Please note that the original shipping costs cannot be refunded.

*Please note that products are eligible for return only if they are unused and in its original packaging.

All sale & reduced products are ineligible to return.